Terms and Conditions

Last Updated: March 2025

1. Introduction

Welcome to VivaSpeak. These Terms and Conditions ("Terms") govern your access and use of our AI Voice Agent services, website, and any related services we provide. By using our services, you agree to these Terms.

2. Definitions

"User," "You" refers to the individual or entity using our services.

"VivaSpeak," "We," "Us" refers to VivaSpeak and its affiliates.

"Services" refer to our AI Voice Agents, call automation tools, and website.

3. Acceptance of Terms

By accessing our website, signing up, or using our services, you confirm that you have read, understood, and accepted these Terms.

4. License and Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use our services.

• You may not reverse engineer or extract the source code of our software.
• You may not share login credentials or use our services for misleading purposes.

5. Subscription and Payment

Subscriptions are billed automatically unless canceled. Payments are non-refundable unless required by law.

Refunds are generally not provided, except in cases where required by law or if a service was not delivered as promised. If you believe you are eligible for a refund, contact contact@vivaspeak.com.

6. Data Collection and Privacy

We collect personal data as outlined in our Privacy Policy.

7. User Responsibilities

• Provide accurate information when signing up.
• Maintain the confidentiality of your credentials.

8. Intellectual Property

All software, trademarks, and content belong to VivaSpeak. You may not copy or distribute them.

9. Service Availability and Limitations

We strive to provide 24/7 uptime but do not guarantee uninterrupted service. VivaSpeak is not liable for outages due to maintenance, third-party service failures, or unforeseen circumstances.

10. Termination

We may terminate accounts for violations or unpaid fees. Refunds are not issued for terminations due to breaches.

11. Limitation of Liability

We are not responsible for indirect, incidental, or consequential damages. Our maximum liability is limited to the last three months' payments.

12. Right of Withdrawal (EU Consumers)

EU consumers have a right to withdraw within 14 days of subscription unless the service has been used.

13. Changes to Terms

VivaSpeak reserves the right to update or modify these Terms at any time. If changes are significant, we will notify users via email or through a notice on our website. Your continued use of the Services constitutes acceptance of the updated Terms.

14. Governing Law

For EU users, disputes are subject to Spanish law and resolved in Barcelona, Spain.

15. Dispute Resolution

Before initiating legal action, both parties agree to attempt resolution through mediation. If mediation fails, disputes shall be resolved via arbitration in Barcelona, Spain.

16. Contact

If you have any questions, reach us at contact@vivaspeak.com.