WhatsApp Messaging Policy

Last updated: January 2026

1. Scope

This policy applies to messages sent through the WhatsApp Business Platform by VivaSpeak, acting as a technical provider for its Clients. WhatsApp use is subject to the WhatsApp Business Messaging Policy, the WhatsApp Business Terms, and applicable Meta policies.

2. Opt-in (consent)

We only contact people who have provided their phone number and given explicit permission to receive WhatsApp messages. The Client is responsible for obtaining, recording, and storing proof of opt-in in accordance with applicable law.

Consent must describe the categories of messages users will receive (for example, support, reminders, updates, or offers) and must be clear, informed, and verifiable.

3. Message types and the 24-hour window

Messages are used for legitimate service purposes such as support, confirmations, reminders, request follow-up, or operational communications. Outside the 24-hour window since the user's last message, we only send messages using WhatsApp-approved templates.

4. Opt-out (unsubscribe)

Users may opt out at any time. To stop receiving messages, they can reply with STOP or an equivalent keyword, or contact us by email or phone at contact@vivaspeak.com / +34 951 798 932. We honor opt-out requests immediately.

5. Support and escalation

During WhatsApp conversations we provide clear escalation paths to a human agent, phone, email, or a web form. You can also reach us at vivaspeak.com/en/#contact.

6. Data protection

We do not request or allow sensitive data such as full payment card numbers, financial credentials, or government IDs. Data handling is governed by our Privacy Policy.

7. Prohibited content

Illegal, fraudulent, deceptive, discriminatory, or offensive content is not allowed, nor is the promotion of prohibited or restricted goods or services under WhatsApp policy.

8. Non-compliance

Violations of this policy or WhatsApp policies may result in restrictions, suspension, or termination of service.