Privacy Policy

Last Updated: March 2025

1. Introduction

VivaSpeak ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you interact with our website, contact us, or book a demo consultation.

By using our website and services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Contact Form

When you fill out our contact form, we collect:

• Name
• Email address
• Type of solution you are interested in
• Message content

2.2 Demo Booking via Calendly

When you book a consultation through Calendly, we collect:

• Name
• Email address
• Business name
• Industry
• Customer communication challenges
• Any additional details you provide

Note: Calendly may collect additional data under its own privacy policy.

3. How We Use Your Information

We use your data to:

• Respond to inquiries: To answer your requests via the contact form.
• Provide consultations: To schedule and personalize your AI Voice Agent demo.
• Improve our services: To analyze data and enhance our AI solutions.
• Ensure legal compliance: To fulfill any legal obligations.

4. Legal Basis for Processing

We process your data based on:

• Consent: When you submit a form, you provide explicit consent for data processing.
• Legitimate interest: We process your data to respond to inquiries and enhance our services.

5. Data Retention

We retain your data only for as long as necessary:

• Contact form submissions: Up to 12 months
• Calendly booking details: Up to 24 months

You can request data deletion at any time unless we are legally required to retain it.

6. Data Sharing and Security

We do not sell, rent, or trade personal data. However, we may share information with:

• Calendly: For scheduling demo meetings.
• Service providers: For email communication and analytics.

All third parties follow strict data protection measures .

Security Measures:

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure.

7. Your Rights

Under GDPR, you have the right to:

• Access your data.
• Correct inaccuracies.
• Request deletion ("Right to be Forgotten").
• Object to processing in certain cases.
• Withdraw consent at any time.

To exercise your rights, contact us at contact@vivaspeak.com.

8. Cookies & Tracking

We use cookies and tracking technologies (such as Google Analytics) to analyze website traffic.

Your Choices:

• You can manage cookies through your browser settings.
• You may opt out of certain tracking by adjusting your preferences in our Cookie Settings.

9. Third-Party Links

Our website may contain links to external websites (e.g., Calendly). We are not responsible for their privacy policies or practices.

10. Updates to This Privacy Policy

Policy Changes

We may update this Privacy Policy from time to time. We will notify users of significant changes via email or a notice on our website.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: contact@vivaspeak.com
• Website: www.vivaspeak.com